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PESPOND NOW, MAKE AND IMPACT »
Claims Leaders, once again the Workers' Compensation Benchmarking Study calls on your knowledge to explore top issues impacting claims organizations today. In its eighth year, the 2020 Benchmarking Study will investigate how claims leaders are leveraging the 2019 frontline staff survey data to improve operational performance. The study will also quantify COVID-19’s impact on claims operations and provide fresh insight into the industry’s ability to adjust service delivery in response to business disruption.
A brief 10 minutes of your time will help substantiate an expanded set of successful behaviors that are driving better performance amongst claims operations.
For your completion of this confidential survey, you will receive a copy of the 2020 Report which will serve as a performance assessment tool, as well as provide practical strategies for addressing some of the industry’s biggest obstacles and opportunities.
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STUDY RESULTS WILL HELP YOU:
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VALIDATE OPERATIONAL ALIGNMENT
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VERIFY EXISTING STRATEGIES
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INCENTIVIZE OPERATIONAL EXCELLENCE
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LEARN FROM FRONTLINE PERSPECTIVES
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ADVOCATE FOR RESOURCES IN SUPPORT-CHALLENGED AREAS
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IDENTIFY OPPORTUNITIES TO IMPACT CLAIMS OUTCOMES
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STUDY ADVISORY COUNCIL:
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• Denise Algire | Director of Risk Initiatives &
National Medical Director | Albertsons Companies
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• Raymond Jacobsen | Senior Managing Director | AON
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• Rich Cangiolosi | VP, Western Region | CCMSI
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• Tyrone Spears | Workers’ Comp Administrator |
City of Los Angeles
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• Helen Weber | AVP, Head of Medical Strategy
The Hanover Insurance Group
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• Adam Seidner, MD, MPH | Chief Medical Officer
The Hartford
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• Scott Emery | Senior Director, Claims
Markel
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• Thomas Wiese | VP, Claims
The MEMIC Group
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• Ted Jeffries | Director of Claims
Missouri Employers Mutual
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• Michele Fairclough | Medical Services Director
Montana State Fund
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• Molly Flanagan | AVP, Workers’ Comp Claims |
Nationwide
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• Alan Bender | Director, Workers’ Compensation &
Casualty Insurance | Publx Super Markets
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• Jonathan Gerdes | SVP, Casualty Claims Solutions
HealthSmart
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• Marcos Iglesias, MD | SVP, Chief Medical Officer
Broadspire
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• Linda Butler | Director, Claims Management
Walt Disney World
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• Victoria Kennedy | Asst. Director for Insurance Services |
Washington State Dept. of Labor & Industries
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• Brian Trick | Senior Manager of Claims
Wegmans Food Markets
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• Kyle Cato | Assoc. Risk Manager, Workers’ Compensation &
General Liability Claims | Williams-Sonoma, Inc.
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• Thomas Stark | VP, Underwriting
Zenith Insurance Company
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PRINCIPAL RESEARCHER:
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• Denise Algire | MBA, RN, COHN-S/CM, FAAOHN
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STUDY DIRECTOR & PUBLISHER:
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• Rachel Fikes | VP & Program Director
Rising Medical Solutions
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